Business Analyst

Job Description

Role Overview:
This role involves supporting and optimizing enterprise billing and financial systems. It requires strong analytical skills, in-depth technical troubleshooting capabilities, and a solid understanding of financial processes such as invoicing, payments, credit memos, refunds, and revenue recognition. The role requires close collaboration with finance, operations, and technology teams to resolve issues, lead investigations, and drive strategic process improvements. Strong problem-solving abilities, clear stakeholder communication, and strong documentation skills are essential for the success of this role.
Key Responsibilities:
Provide support for billing and financial systems by troubleshooting issues related to workflows, system integrations, APIs, and data processes.
Investigate and resolve complex problems involving subscription management, billing cycles, payment processing, and revenue recognition.
Analyze data discrepancies and system behavior using SQL queries and advanced Excel tools (VLOOKUP, PivotTables).
Collaborate closely with business and technical teams to gather requirements, validate solutions, and ensure smooth operational processes.
Identify recurring issues, conduct root cause analysis, and recommend long-term process and system improvements.
Assist in testing and validating configuration changes, releases, and system enhancements.
Maintain comprehensive documentation of troubleshooting steps, process workflows, known issues, and resolutions to ensure knowledge sharing and continuity.
Qualifications

Bachelor’s Degree
Range of Year Experience-Min Year

5
Range of Year Experience-Max Year

10