Associate Product Consultant – Reposite

Job Description

Overview

We have multiple Associate Product Consultant positions for graduates with 2-5 years of work experience in our Client Services Department across all three product areas: Event Management, Web Surveys and Supplier Network. As our clients’ primary point of contact, you will spend approximately 90% of your day assisting clients over the phone or via email. There are a few other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible.

In This Role, You Will

Demonstrate detailed product knowledge when assisting clients over the phone and email by answering their product questions and offering technical assistance
Provide trainings and best practice tips to hotels and event organizers from around the world using the Cvent Supplier Network to market and sell group business
Gather client requirements for future releases of the product
Create and maintain all product documentation
Document all communication with the client in Cvent’s CRM software
Strive to meet weekly activity metrics as well as quarterly performance assessments

Here’s What You Need

Bachelor’s degree with strong academic credentials
Excellent communication skills (verbal and written)
Experience in Blended Process that involves working on Custom tasks & Projects – preferably travel & hotel background
Strong business acumen, ethics and high integrity
Candidate must rank within the top 20% of their present team
Experience in working on Microsoft Excel and Word.
Candidates should be ready to work night / late night shifts
Must be articulate, organized, detail-oriented and have the ability to multi-task
Quick learner, with a positive attitude and ability to work well within a team
Work Hours: US Shifts – East Coast